Refund policy

Effective Date: 07-08-2025

At www.themajesticpeacock.com (“we,” “our,” “us”), we want you to be fully satisfied with your purchase. If not, we offer a hassle-free return process as outlined below.

By making a purchase on our website, you agree to the terms and conditions of this Returns Policy.

1. Eligibility for Returns

To be eligible, items must meet the following:

  • Time Frame: Return within 15 days from delivery date.
  • Condition: Items must be unused, unwashed, in original condition with tags and packaging intact. Free/marketing/promo items must also be returned.
  • Non-Returnable Items:
    • Marked “Final Sale” or “Non-Returnable.”
    • Underwear, swimwear, and personal care items (hygiene reasons).
    • Custom or personalized products.

2. Return Process

  • Return Authorization: Contact us for approval and receive a Return Authorization (RA) number. Include RA number in your return package.
  • Package the Item: Pack items carefully in original packaging with all accessories and tags intact.

3. Refunds

After we receive and inspect your return, we will notify you of approval or rejection. Approved refunds will be processed to your original payment method within 7–10 business days, depending on your bank.

4. Exchanges

We do not offer direct exchanges. To exchange, return the original item following the return process and place a new order for the replacement.

5. Damaged or Defective Items

Report damaged or defective items immediately with:

  • Photos of the damage/defect.
  • Your order number and a description of the issue.

We will arrange for return, exchange, or full refund as preferred.

6. Return Shipping Costs

  • Damaged/Defective Items: We cover return shipping if due to manufacturing defect or error on our part.
  • Other Returns: You are responsible for return shipping unless item is defective/damaged.

7. Late Returns

Returns requested beyond 15 days from delivery may be accepted at The Majestic Peacock’s sole discretion, subject to product condition and other factors. Please contact us promptly to discuss such cases.

Customer Support

For any questions or assistance with shipping or returns, contact:

The Majestic Peacock
2nd Floor, Building No. 55
Westend Marg, Lane-2
Near Saket Metro Station
New Delhi – 110030
📧 sewa@themajesticpeacock.com